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Elements and Performance Criteria

1. Clarify service delivery requirements
   • Nature of role is established within overall emergency recovery strategy and service delivery model
2. Scope, limits and priorities for recovery services are confirmed with stakeholders
3. Range of information to be collected during service delivery is confirmed
4. Communication is established with recovery services manager and other service providers to ensure integration of delivery and collection of information
5. Develop an action plan for service delivery
   • Action plan is developed in consultation with stakeholders, in accordance with organisational procedures
6. Service delivery implications of potential short, medium and long term recovery issues are considered
7. Contingencies to address likely recovery issues are developed
8. Strategies are implemented to ensure the wellbeing of all staff including identifying risks and potential hazards
9. Action plan is communicated to stakeholders, in accordance with organisational procedures
10. Deliver recovery services
    • Team members are briefed or debriefed and assigned tasks and roles consistent with their capability or capacity are delegated
11. Services are delivered, in accordance with organisational procedures
12. Services are delivered in cooperation with other service providers to ensure seamless delivery
13. Requests for services outside assigned scope are referred to appropriate service providers, in accordance with organisational procedures
14. Established protocols and administration systems are used to track jobs and expenditure
15. Confidentiality of information is maintained, in accordance with organisational procedures
16. Quality and progress of service delivery is monitored and adjusted within agreed scope
17. Information about community needs, service level activity and suggested improvements to service delivery is collected and reported to recovery services manager, in accordance with organisational procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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